TOOLBOX
With Coyaba, manage bugs quickly and efficiently
A collaborative and multi-functional tool, Coyaba helps you manage bugs quickly and efficiently with your teams, to the great satisfaction of your customers!
Rapidly process bugs and incidents
When a user or customer sends you an email about an anomaly, Coyaba allows you to automatically generate a task within a dedicated list, thanks to the To-Do Lists. This task can be assigned to a predefined person in charge of handling the reported error, or saved in a waiting list in order to be assigned manually. This automation of bug management saves you precious time and allows you to identify and correct all reported errors with unequaled speed and efficiency!
Improve customer satisfaction
Thanks to our bug tracking tool, no incident is overlooked and IT errors and flaws can be processed and resolved within unbeatable timeframes! This allows you to directly improve your customers’ and users’ satisfaction, regardless of the project in question: rolling out a website or SaaS product, setting up an in-house software, managing a maintenance operation, implementing new functionalities, etc.
Control risks and anomalies
Coyaba not only helps you automate and optimize bug management, but also reduces the risk of future incidents. Indeed, thanks to the At a Glance functionality, available on your digital workspace, you can monitor all analytical data thanks to personalized KPIs (performance indicators): number of bugs, processing timeframes, degree of urgency or severity, etc. You can therefore generate audit reports, identify recurring errors and flaws and set up corrective actions to prevent these risks over the long term.
USE CASES
Regardless of your objectives, Coyaba helps you achieve them
Here are some examples of how to use Coyaba as a bug tracking tool:
Customer requests management
Faced with continuous requests, tickets and bug reports from customers, the operational teams can quickly feel completely overwhelmed. To ensure the seamless, rapid and efficient management of customer requests, Coyaba is right there with you! With this tool, bugs and other requests are immediately reported and assigned automatically. In addition, collaboration between the different departments is largely facilitated (sales team, IT support, customer services, etc.), in order to decompartmentalize bug management and streamline customer relations. With Coyaba, you can also personalize the processing of customer requests by filling in personalized fields for each ticket received (degree of urgency, deadline, person in charge, description, documents, screenshots, etc.).
CRM and customer engagement monitoring
Excellent bug management and a low incident rate are key factors when guaranteeing customer satisfaction and proposing a seamless, problem-free, purchase experience from start to finish. Thanks to its bug tracking tools, Coyaba helps you optimize customer relationship management, strengthen engagement and provide a personalized, quality and flawless customer experience, which will directly contribute to increasing the retention rate and customer loyalty. Our application perfectly integrates into your CRM (Customer Relationship Management) system as well as into your existing tools, allowing you to manage requests and track the history of customer requests in the same place.
Application maintenance
Is the regular updating of applications and software part of your IT team’s daily tasks? Essential for ensuring performance, security and the compatibility of IT tools, maintenance operations are still delicate and complex as well as, very often, the subject of numerous bugs and malfunctions. Faced with these difficulties, Coyaba helps you prevent, reduce and control the risks of bugs related to these projects. You will be able to automate the management of your maintenance projects, set up structured processes, ensure transparent communication within your team, track the progress of tasks in real time and process bugs with ease.
ABOUT US
Why Coyaba?
