TOOLBOX
Discover Coyaba’s features for your customer service
Here are a few examples of Coyaba’s features for your customer service:
With To-Do Lists, assign time-bound tasks with your Customer service teams in just a few clicks. Organize them by order of importance or urgency and track their progress in your preferred format (Kanban board, Gantt chart, calendar, etc.). This customizable tool will enable you to constantly guarantee that all customer request are processed on time, and to monitor the progress of all strategic projects designed to improve customer relations.
Would you like to facilitate data collection with your operational teams? With the Features functionality, personalize your field surveys and enable your teams to share all information related to customer experience (complaints, incidents, best practices, etc.). This innovative tool helps you optimize risk management and monitor customer experience with agility across all touchpoints.
Coyaba provides you with a collaborative and customizable workspace equipped with all the features necessary for Customer service management. In your workspace, manage requests in real time with To-Do Lists; analyze and centralize your customer data with Connectors; track progress towards objectives with Achievements, etc. With At a Glance, analyze data from personalized KPIs and take appropriate corrective actions to integrate customer experience within a continuous improvement process.
USE CASES
Regardless of your objectives, Coyaba helps you achieve them
Here are a few examples of how to use Coyaba for your Customer service department:
Project management
On Coyaba, you can manage all types of projects, from the simplest to the most complex: improve customer experience; set up an omnichannel buyers journey; implement a CRM (Customer Relationship Management) system; set up online assistance, a loyalty or quality service program; manage customer feedback as part of a product launch or internationalization strategy, etc. Coyaba helps you transform all your strategic objectives into operational actions. Collaboration is simple and seamless, communication is immediate, decisions are facilitated and productivity is boosted so you can improve customer satisfaction over the long term.
Customer request management
Day in, day out, Coyaba helps you manage all customer requests throughout the buyer’s journey across all points of contact, with agility and responsiveness. Assign requests to be processed, monitor the assigned tasks’ progress in real time, and inform the department managers of any malfunctions identified. By pooling all your information on Coyaba (customer feedback, testimonials, complaints, reports, field data, etc.) you will also be able to refine your understanding of your target, adapt your offer and provide a high-quality and personalized customer service.
Personal project management
Are you a project leader, consultant or freelancer looking for a tool to facilitate the monitoring and management of your customers and assignments? On Coyaba, manage all your activity on the same platform. As a genuine tailor-made CRM, our application helps you ensure overall and optimal management of your customer base at all times. You can also invite your customers to join your workspace, personalize access, interact with them, send them documents and effortlessly inform them of the progress of your projects.
ABOUT US
Why Coyaba?
